Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions (FAQ) section of The Safe Joker. Here you will find answers to the most common questions about our services, the purchasing process, shipping, returns, and much more
“Customers can reach us via our website, using the email (info@thesafejoker.com) or phone number (+49 1512 9023539) provided. We are always available to assist our customers with any requests or clarifications.”
“Before shipping, we make a video documenting the packaging of the artwork. In case of damage during transit, the customer should contact the courier to resolve the issue according to their refund policies.”
“To initiate a return process, customers should contact us through support. The shipping costs for returning the product are the responsibility of the customer until it is received in our warehouse.”
“We offer a right to withdrawal within 14 days of delivery, but the artwork must be returned in immaculate, undamaged condition to qualify for a refund.”
“Delivery time depends on the destination and the shipping method chosen. Specific details will be provided at the time of purchase.”
“We offer international shipping. Shipping costs vary based on the destination and will be detailed during the purchase process.”
“Yes, we offer the option to personalize artworks. Interested customers can contact us to discuss the details and possibilities of customization.”
“We accept various payment methods, including systems like Stripe and PayPal to ensure secure and protected transactions.”
“To purchase an artwork, collectors must contact us directly through the website, email, or phone, as we do not offer direct purchases through the site.”
“The Safe Joker offers hand-drawn artworks, each with its own unique story and emotions, aimed at collectors and dreamers. These are not just artistic creations, but pieces of stories to be discovered.”